Q. What is an unmanned front desk hotel?

Q. How do I receive my room key?

This hotel does not have on-site staff.

Therefore, you will need to complete self-check-in using the iPad at the hotel to obtain your room information. We will send you the information required for self-check-in via an automated message prior to your arrival date.

Q. I haven’t received the email. Which email address was it sent to?

The way messages are delivered depends on the reservation site. Please refer to the following information.

*Our hotel is registered and listed on the following five booking sites only.

Booking.com

・Emails are sent via Booking.com. You will receive them either through the Booking.com app messaging system or forwarded to the email address you registered.

Expedia / Hotels.com

・Emails will be sent directly to the email address you registered with Expedia / Hotels.com.

Please check if you have received an email from the WIRE Reservation Management System (no-reply@wire-api.com）

・Messages may also be delivered through the app’s messaging feature or forwarded to the email address you registered.

Sender: WIRE Reservation Management System <no-reply@wire-api.com>

Subject: Check-in Instructions / How To Check In / 체크인 방법 / 如何办理入住手续

Agoda

・The email has been sent via Agoda.

It will be delivered through the app’s message feature or to the email address you registered with.

・【Important】 If you made your reservation through Agoda, please note that emails may not always be delivered.

If you do not receive the check-in information, please contact us in advance and provide an email address where we can reach you.

Rakuten Travel

・Emails are sent via Rakuten Travel.
They will be delivered to the email address you registered with Rakuten Travel.

Sender: no-reply@mail.travel.rakuten.co.jp

Reply To: hotelcs@bead-fukuoka.com

Jalan

・Emails will be sent directly to the email address you registered with Jalan.

Please check if you have received an email from the WIRE Reservation Management System (no-reply@wire-api.com).

Sender: WIRE Reservation Management System <no-reply@wire-api.com>

Subject: Check-in Instructions / How To Check In / 체크인 방법 / 如何办理入住手续

If you made your reservation through a site other than the booking sites listed above, it may not be an official channel, and emails may not be delivered correctly.

If you have not received your email by the day of your stay, please contact us in advance using the inquiry form.

We will reply from hotelcs@bead-fukuoka.com.

About Check-in

Q. Can I check in early ?

Due to room cleaning and preparation, early check-in is not available.

※ You may come in advance to register your information only, but you will not be able to enter your room.

Q. Can you store my luggage ?

Luggage storage is not available.

As our front desk is unmanned, there are no staff on-site to keep your belongings.

Please use coin lockers available at nearby train stations or shopping facilities.

Q. What is the latest check-in time ?

The latest check-in time is 10:00 PM.

Please note that if you arrive after 10:00 PM, check-in may not be possible.

Q. How do I check in ?

As our hotel operates with an unmanned front desk, gests are required to complete self check -in. Instructions for self check-in will be sent to you before your check-in date. The instructions will be sent via email or through the booking site.

If you do not receive the instructions by your check-in date, please contact us using the inquiry form.

About check-out

Q. How do I check out ?

Please complete the check-out procedure using the same iPad you used for check-in.

Q. Can I extend my check-out time ?

Late check-out is not available.

The room needs to be prepared for the next guest, so please make sure to check out by designated time.

Please note that penalties may apply if you check out late.

Q. I would like to change or cancel my reservation.

As a general rule, the hotel cannot make changes to your reservation.

Please check the reservation confirmation email you received from the booking site and make any changes yourself through the reservation management page.

◆Cancellation Fee◆

・If you cancel by 23:59, 4 days prior to your stay, no cancellation fee will apply.

・If you cancel within 3 days of your stay, including the day of your stay, 100％ of the

accommodation fee will be charged.

*Please note that some plans may be non-refundable. Be sure to check the cancellation policy when making your reservation.

No-shows or failure to arrive without prior notice will also be charged 100% of the accommodation fee.

◆Inquiries Regarding Changes or Cancellations◆

If you have any questions regarding changes to your reservation, please contact the booking site you used when making your reservation.

 
・Booking.com：03-6743-6650
・Expedia：03-4477-4626
・Agoda：03-6743-8525
・Jalan：0570-00-5601
・Rakuten Travel：050-5213-4754

Q. Can I extend my stay ?

Please make a new reservation through the booking

※ Please double-check your room type.

There has been an increase in guests accidentally booking the wrong room type.

If you reserve a different room type, you will need to check out by 10:00 AM and check in again after the designated check-in time.

※ If you wish to extend your stay, please contact us as early as possible.

There has been an increase in guests requesting to extend their stay after the check-out time.

This greatly affects our cleaning schedule, so we kindly ask for cooperation.

◆　About Accommodation Tax ◆ 

・In accordance with local government regulations, all guests are required to pay an accommodation tax at the hotel.

・The accommodation tax is not included in the room rate shown at the time of booking.

Please note that details regarding accommodation tax or city tax may vary depending on the booking site, so kindly check the information in advance.

▼For Fukuoka City / Fukuoka prefecture

The accommodation tax is 200 yen per person per night.

Example 1) 3 guests for 1 night: ¥200 × 3 guests × 1 night = ¥600
Example 2) 2 guests for 5 nights: ¥200 × 2 guests × 5 nights = ¥2,000

▼For Nagasaki City

The accommodation tax is 100 yen per person per night.

Example 1) 3 guests for 1 night: ¥100 × 3 guests × 1 night = ¥300

Example 2) 2 guests for 5 nights: ¥100 × 2 guests × 5 nights = ¥1,000

▼Payment Method

① Cash Payment (Fukuoka only)

Please deposit the accommodation tax into the "Accommodation Tax Box" at the front desk.

(No change will be provided, so please prepare the exact amount.)

② Credit Card Payment

Please scan the QR code (for card payment) on the box at the front desk to make your payment.

※ Please make sure the "Quantity" is correct. (for example, for 2 guests staying 2 nights, change the quantity to "4".)

③ QR Code Payment

Please scan the QR code (for QR code payment) on the box at the front desk to make your payment.

Q. Is luggage storage available ?

As this is an unmanned front desk hotel, we are unable to store luggage before check-in or after check-out.

Please use coin locker at nearby train stations or luggage storage service such as Ecbo Cloak.

Q. Can you receive mail or parcels on my behalf ?

Regarding mail or parcels, we can accept them only if you are able to receive them yourself during your stay after completing check-in.

In that case, please pick up your items in the lobby or other common areas.

※ Please provide your phone number as the contact when receiving mail or parcels.
※ We are not responsible for any items that do not arrive or are lost.

Q. From what age is a child considered an adult ?

At our facility, guests aged 7 and above are counted as adults.

Children aged 6 and under can share a bed with their parents at no extra charge.

Q. Are baby cots or other baby equipment available for rent ?

We are sorry, but we are unable to provide or rent baby cots or safety nets.

Q. Can guests under 20 years old stay without an adult ?

Guests under 20 years old may stay if they have parental or guardian consent. Please complete "Parental / Guardian Consent Form" before check-in. *For guests under 20, both the lead guest and any accompanying guests must complete the form.

Q. Can I request a specific room or floor ?

We are unable to accommodate requests for specific rooms or floors. Thank you for your understanding.

Q. Can I stay with a pet ?

We do not accept pets at our hotel.

*Service dogs recognized under the Act on Assistance Dogs for Physically Person (guide dogs, service dogs, hearing dogs) are allowed. However, please note that while some facilities have ramps or handrails, our properties are not fully barrier-free. Additionally, as our hotels have unmanned front desks, on-site support for service dogs may be li

Q.【Facilities】Do you provide any amenities or rental items ?

◆Amenities◆

・Shampoo, conditioner, and body soap

・Hand soap

・Hair dryer

・Face towel and bath towel (one set per person)

・Disposable toothbrush set (one set per person)

・Hangers

・Dish sponge and detergent (in rooms with a kitchen only)

・Laundry detergent (in rooms with a washing machine only)

*Please wash and reuse towels using the washing machine in your room or at a nearby laundry.
*For kitchen supplies, please refer to the "Cooking Utensil" section.

◆The following items are not provided. Please bring them with you if you needed.

・Loungewear / pajamas
・Razors / shavers
・Skincare items such as lotion, facial cleanser, makeup remover, cotton swabs
・Hair irons
・Chargers

・Voltage converters
・Bath cleaning sponges and detergent

・Irons

・Earplugs

・Baby cots and other baby supplies

※Excludes certain facilities.

Q.【Facilities】Is parking available ？

There is no provide or affiliated parking.

Please refer to the Google Maps section on the property details page for nearby coin-operated parking.

*Parking fees are the responsibility of the guest.

Q.【Facilities】Is Wi-Fi available ?

Yes, Wi-Fi is available in each guests room.

The Wi-Fi ID and password are listed on the wall-mounted tablet in your room, so please check it after entering.

Q. What kitchen facilities are available ?

Rooms with a kitchen are equipped with the following cooking facilities and tableware.

※Please check the room type details page to confirm whether a kitchen is available.

◆ Important Notes ◆

・Please refrain from cooking foods that leave strong odors in the room.

If the smell affects the next guest, additional

・Do not bring in any devices that produce fire or smoke, such as portable gas stoves or hot plates.

※ Smoke from hot plates may trigger the fire alarm.

・For hygiene reasons, seasonings and cooking oil are not provided. Pleas bring your own.

・If you wash dishes, please note that no dish racks or cloths are provided. Use the provided kitchen paper instead.

◆ IH Stove ◆

The number of burners varies depending on the room type. Please check the room details page on our website for information on each room type.

◆ Cooing Utensils ◆

・Knife
・Cutting board
・Bowl
・Colander
・Spatula
・Tongs
・ladle
・bottle opener

・Pot
・Frying pan
・Trivet

◆ Tableware ◆
・Cutlery (chopsticks / knife / fork / spoon)
・Glasses
・Mugs
・Flat plates
・Deep plates / bowls

Q.【Facilities】Can extra beds or bedding be added?

Only the number of beds listed on the booking site are provided. Extra beds, pillows, futons, or other bedding cannot be added. Thank you for your understanding.

Q.【Facilities】Can the beds be joined together ?

To prevent damage, please refrain from moving beds or other furniture.

Q.【Facilities】What bathroom(bath) facilities are available ?

Q. Dose the room have a bathtub or a unit bath ?

It varies by room type. Please check the room details page on our website for information on each room type.

Q. Can I watch Netflix or other streaming service ?
Video streaming service vary by facility in teams of  availability and type.

For details, please check the " Hotel Overview " section on this website.

In addition, TVs with streaming service such as Netflix or Amazon Prime can be used only if you have your own account.

*You can watch YouTube without an account.

※Please make sure to sing out before checking out.

Q. Can I connect a game console or DVD player ?
It is possible to connect an HDMI cable to the TV, however , most of our properties use wall-mounted TVs. Since the HDMI port is located on the back of the TV, please take care when connecting any cables.

Please note that if any damage occurs, such as from the TV falling, repair costs may be charged in accordance with our accommodation terms and conditions.

※EIWA PLACE HOTEL HAKATA has contracted a VOD service, so even if you plug in an HDMI cable, you cannot connect external devices.

Q. Do you provide DVD players for rent ?
DVD players are not provided or available for rent.

Q. Cleaning and Towel Replacement
Complimentary cleaning, garbage collection, and line/towel/replacement are not provided during your stay.

If a washing machine is available at the property, please wash and reuse your linens and towels. If there is no washing machine, you may request a paid rental upon check-in.

Cleaning tools are not available for rent, so please bring your own.

Q. How can I dispose of garbage during a long stay ?
In principle, garbage is not collected during your stay. Please do not leave trash in the hallway.

Depending on the property, you may be able to dispose of garbage of yourself.

If you wish to do so, please contact us for details.

Q. Is there washing machine ?
The availability of a washing machine or bathroom dryer varies depending on the room type.

Please check the " Facilities " section on the room details page to see if a washing machine is included.

*For properties without a washing machine, nearby coin laundries are listed on the Google Maps section of the property details page.

Q. Is laundry detergent provided ?

Rooms equipped with a washing machine

*Fabric softener is not provided, so please bring your own if desired.

Q.【Facilities】 Is meal or room service available ?
Meals or on-site restaurant service is not available.

Q. 【Facilities】 Is the property wheelchair accessible ?

Some properties are equipped with ramps or handrails at the entrance, however, please note that our facilities are not fully barrier-free. In addition, our hotels are unmanned, on-site assistance is not available.

Q. 【Facilities】 Is there a smoking area or smoking room ?
All rooms, including balconies, are non-smoking. If any evidence of smoking (including the smell of electronic cigarettes) is found, a penalty fee will be charged in accordance with accommodation policy.

Some properties have designated smoking areas with ashtrays. If you are unsure of the location, please contact us for assistance.

Please note that littering cigarette butts is criminal offense and strictly prohibited.

For the safety of all our guests, we kindly ask for your understanding and cooperation.

Q. Is entry allowed for non-registered guests ?

Entry to the property is limited to registered guests only.

Non-registered individuals are strictly prohibited from entering or staying in the guest rooms.

If there are any changes in the number of guests, please make sure to contact us in advance.

Please note that if any unregistered persons are found staying on the premises (including verification via security cameras), it will be considered a violation of our policy and may result in penalties.

Q. How can I pay my stay ?

Payment for your stay must be completed in advance.

Please finalize your reservation by completing the payment via credit card on reservation site.

Q. I would like to request a receipt.

Q. I would like a receipt compliant with the Japanese Invoice System.

◆For guests who selected " Advance Payment " on the booking site◆

You can issue a receipt directly from the booking site.

As a general rule, the hotel cannot issue receipts.

Please refer to your booking confirmation email for instructions on how to issue a receipt, or contact the booking site directly.

＜Booking Site contacts＞
・Booking.com：03-6743-6650
・Expedia：03-4477-4626
・Agoda：03-6743-8525
・Jalan：0570-00-5601
・Rakuten Travel：050-5213-4754

Please note that international booking sites (e.g., Booking.com , Agoda) do not support the Japanese Invoice System.

For any questions regarding receipts, please contact the respective booking site directly.

◆Guests who booked through the hotel's◆

An electronic receipt can be issued.

Please contact the hotel's Customer Support Team, and will send it to you via email.